HTC has recently customers unfairly no guarantee on smartphones, which was the bootloader unlocked. The manufacturer promises improvement. Only if the defect was caused by unlocking the bootloader, not. Void the warranty, but otherwise
The customer, however, recently told customers that after unlocking the bootloader will void the warranty standard. That is according to its own disclaimer incorrect; only mentions that some claims after unlocking the bootloader may not under warranty, but not void the warranty. HTC Netherlands confirms that. “ If there is no direct connection between the complaint and unlock the bootloader, the normal warranty in effect,” said spokeswoman Chantal Schepers behalf against HTC Tweakers.
Two tweakers volunteered recently at the editorial reports that HTC that policy is not performed. From mails, chat logs and invoices Dynafix repairman who have sent getroffenene indeed show that both HTC itself as Dynafix will assume that the warranty by rooting automatically expire.
HTC says that the affairs of the victims indeed not handled properly. “We regret this state of affairs and equal will take action to prevent this. In the future” The manufacturer says that the policy is not new. It is unclear whether customers whom the claim is rejected because the phone is retted, can still claim warranty but that is quite obvious. The Taiwanese manufacturer does not follow the policy of competitor Samsung, which also gebrickte phones standard warranty is repaired.
Mail employee customer service from HTC to tweaker who offered a device for repair. Due to privacy reasons, all identifying information, such as case number and email address, weggegumd.
No comments:
Post a Comment